Fashion, Comfort, Quality
At NexusPet, we believe in creating a world where you and your pet connect through style, comfort, and quality. Our collection of stylish premium pet clothing, leads, harnesses, and cozy beds are designed to make your furry companion feel at their best while strengthening the bond you share. Whether it’s on your next walk or snuggled up at home, NexusPet ensures that every product is crafted with care, offering the perfect blend of functionality and fashion. Bring you and your pet closer with NexusPet, where style meets comfort.
Featured Products
Return and Refund Policy
Return and Refund Policy for Nexuspet
At Nexuspet, we want you and your furry friends to be completely satisfied with your purchase. If you’re not entirely happy, our Return and Refund Policy ensures a smooth and straightforward process. Please review the details below:
Terms of Return
Returns must be initiated within 7 days of receiving your order.
Items must be returned in their original condition:
Unworn, unwashed, and free of pet hair or odors.
Original tags and packaging intact.
Sale or clearance items are non-returnable unless they arrive damaged or defective.
Reason for Return
We accept returns for the following reasons:
The item is defective or damaged upon arrival.
The wrong product was sent.
The item does not fit your dog (must be unworn and in sellable condition).
How to Initiate a Return
Contact Customer Service: Email us at nexuspet@nexuspet.co.uk or call 07493236380 with your order number and reason for return.
Provide Photos: If the product is damaged or defective, include clear photos of the issue.
Return Authorization: Upon approval, you’ll receive a return authorization and instructions on where to send the item.
Return Process
Pack the items securely, including all original tags and packaging.
Ship the return to the provided address using a trackable shipping method. (Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.)
Refund Process
Refunds will be processed once we receive and inspect the returned item.
Refunds will be issued to the original payment method within 7 business days of approval.
If your refund is delayed, please check with your bank or credit card provider.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please place a new order and return the original item.
Contact Us
If you have any questions or concerns, please feel free to reach out:
Email: nexuspet@nexuspet.co.uk
Phone: 07493236380
Hours: 9:00-17:00
Thank you for choosing Nexus Pet We value your satisfaction and look forward to helping your dog look and feel their best. 🐾
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Nexuspet supply store
213 King's Avenue, Lambeth, London, SW12 0AT, United Kingdom
Hours
Open today | 11:00 am – 03:00 pm |
Nexuspet supply store
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